Can I get a credit for the excessive water due to a leak?

When a water leak has been repaired, the account holder may be entitled to a leak adjustment. Please refer to the City’s Leak Adjustment Policy below: Adjustments may be available for certain types of water leaks when there is evidence that the leak was not due to willful or negligent acts on the part of the customer. To be considered for a water leak adjustment the following criteria must be met: 1) The water usage in question was excessive compared to normal usage for the same period(s) in the prior year, 2) The customer repaired the leak in a timely fashion and can provide proof of the repair, and 3) The customer is able to describe, in writing, the nature of the leak and the repairs.

Adjustments must be requested within six months of the effected billing period and may be made to the water bills for up to two (2) billing periods based on the difference between the usage billed during the leak and water used the same period(s) last year. Related sewer adjustments will automatically be taken into consideration and sewer usage billed or upcoming SSA calculations adjusted accordingly. Adjustments are limited to one instance per calendar year. Please Contact our Utility Department for more information or to inquire about receiving an adjustment. Address: 401 Grove Street, Healdsburg, CA 95448 Email: Phone: (707) 431-3307

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1. I have an emergency with my water, sewer or electric service, who do I call?
2. I have a question about my utility bill, who do I call?
3. What is E-Billing?
4. How is water billed?
5. How is sewer billed?
6. How is storm water (aka drainage) billed?
7. How is electric billed?
8. How often is my meter read?
9. What happens if I don’t pay my bill on time?
10. Can I make a payment arrangement?
11. What happens if my payment is returned by my bank?
12. What do I do if I think I have a leak?
13. What do I do if I find a leak?
14. Can I get a credit for the excessive water due to a leak?
15. Will a water leak affect my sewer bill?
16. How can I pay my bill?
17. Can I set up automatic payments?
18. Are there any discounts available for seniors, veterans, or low income customers?
19. I just bought an electric car, are there any discounts available on my electric bill?
20. Can I dispute my bill?
21. How do I start or transfer residential utility service?
22. How do I start or transfer commercial utility service?
23. Are there any organizations that can help me pay my bill?
24. How do I cancel utility service?
25. How far in advance do I need to notify Utility Billing of service changes?
26. Who can make changes to my account?